We understand that life happens and plans can change! To help us manage our schedule and offer spaces to others, please take note of our cancellation policy for Reformer Pilates sessions:

Cancellations with more than 12 hours’ notice: You’ll receive a full refund in the form of credit back to your class bundle, pass, or membership. If you paid by card, we’ll gift you a class credit so you can rebook at a time that suits you.

Cancellations within 12 hours: Unfortunately, we’re unable to offer refunds or credits for late cancellations or missed sessions.

All refunds are processed automatically through the Momence booking system. For any questions about your bookings or refunds, please contact The Loft directly.

Thank you for helping us keep classes fair and flexible for everyone.